Frequently Asked Questions

With nearly 60 years of Vehicle Repair Experience, thousands of hours of Technical Training and Development, Specialised Equipment and a Team of Highly Developed Tradesmen, Countless of Industry Awards, why would you trust your repairs to anyone else.

We prefer to offer precise and transparent repair estimates rather than make guesses. Our Online Quote Portal allows you to get quick quotes from the comfort of your home. Detailed quotes are emailed promptly.

Our estimates are made as accurately as possible based on the inspection. However, costs may change if additional damage is discovered, which could affect labour or parts requirements.

Our inspectors are available during business hours on weekdays, and we accept driveway quotes at all times for your convenience. 

Repair times vary depending on the complexity of the job. However, our efficient quoting system, streamlined processes, and advanced curing technologies ensure a fast and smooth repair process.

We schedule repairs as quickly as possible to minimise any disruptions. Repairs are booked once all necessary parts are in stock to avoid delays.

If your insurer requires you to pay an excess directly to us, an invoice can be issued and paid at the beginning of the repair process. This depends on your insurer’s policies.

Yes, our Get A Free Quote’ Form on our website allows clients to access digital estimates remotely.

You can still use our ‘Get A Free Quote’ Form on our website to receive a digital estimate for your non-drivable vehicle.

We work with partner companies to help arrange accident replacement vehicles for third-party clients when the appropriate insurance information is provided.

If your vehicle has been in a collision, call us before contacting your insurance company. We can direct non-drivable vehicles here for processing.

We use your vehicle’s VIN to identify the correct colour code. Additionally, our UHD spectrometer helps analyse your existing paint to ensure an exact match.

Some insurers may restrict you to specific repair shops, but many still allow you the freedom to choose. It’s always best to choose an insurer that offers this flexibility at no additional cost.